Terms and Conditions

1. Booking and Confirmation
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party, the terms of these booking conditions. The first named person on the booking will be responsible for making all payments due to us. He/she must be at least 18. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will issue a confirmation. Your booking is confirmed and a binding contract between us will exist when the appropriate payment has been made (whether verbally, by email, text message or otherwise). The confirmation may be sent by post or by email. Even if you do not receive written confirmation, a contract between us will still exist. Please contact us immediately if you do not receive the invoice within five working days. You must also contact us if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later.

English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

2. Payment
In order to confirm your chosen arrangements you will be required to pay a 50% non-refundable deposit or full payment if booking within 6 weeks of departure.

The balance of the cost of your arrangements (including any surcharge where applicable) is due not less than 6 weeks prior to departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the applicable cancellation charges as detailed in clause 4 will be implemented.

3. The price of your arrangements
We reserve the right to amend the advertised prices of arrangements at any time. We also reserve the right to correct errors in both advertised and confirmed prices.

Once the actual price of your arrangements has been confirmed, no amendment will be made to it unless it is to make a correction to an error.

4. Changes and Cancellation by you
If you need to make any changes to your confirmed arrangements, you must request the changes in writing to us as soon as possible. These can be made by posted letter or email. Applicable changes will only take effect from the day of receipt. It is best to confirm receipt of required changes. Whilst we will try to assist, we cannot guarantee that such requests will be met.

If you or a member of your party needs to cancel your confirmed arrangements, the party leader must immediately advise us in writing. Your notice of cancellation will take effect when it is received at our offices, which is to be no later than 6 weeks before your departure date. The 50% deposit is non-refundable at any time, and if full payment has been made no money will be refunded if the cancellation request is within 6 weeks prior to departure.

If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure.

5. Changes and cancellation by us
We must also reserve the right to cancel confirmed bookings. However, we will only cancel your confirmed booking 6 weeks or less before departure where you have failed to make full payment on time or as a result of circumstances outside our control/“force majeure” as defined in clause 6 below.

Most changes are minor but occasionally, we may have to make a “significant change”. Examples of “significant changes” include the following when made before departure; a change of accommodation area for the whole or a major part of your holiday, a change of accommodation to that of a lower official classification for the whole or a major part of your holiday, the closure of the only or all advertised swimming pool(s) at your accommodation for an extended period.

If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:-

1. - (for significant changes) accepting the changed arrangements or
2. - purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
3. - cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

We will not pay you compensation where we make a significant change or cancel more than 8 weeks before departure or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

We will not pay you compensation and the above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time.

We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

Very rarely, we may be forced by "force majeure" (see clause 6) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.

6. Force Majeure
In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure.

7. Our Liability to you

(1) We promise that your accommodation arrangements will be made, performed or provided with reasonable skill and care. This means that we will accept responsibility if, for example, your contracted arrangements are not provided as promised or prove deficient and that is the result of the failure of ourselves, agents or suppliers to use reasonable skill and care in making, performing or providing your arrangements as applicable.

(2) We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from: -

• - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
• - the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or
• - 'force majeure' as defined in clause 6 above.

(3) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised on our website. For example any excursion you book whilst away, or any service or facility which other companies or any other supplier agrees to provide for you.

(4) The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice. The fact that services or facilities fail to comply with local or UK guidance or advice shall not of itself mean that the services or facilities in question have not been provided with reasonable skill and care.

(5) You must tell us your claim or complaint as set out in clause 8 below. If asked to do so, you must transfer to us or our insurers any rights you have against whoever is responsible for your claim or complaint and provide ourselves and our insurers with all co-operation and assistance that may be reasonably required.

(6) We do not accept liability for (a) any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you; (b) any business losses.

8. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your accommodation arrangements whilst away, you must immediately inform the accommodation representative. Any verbal notification must be confirmed in writing as soon as possible. Most problems or complaints can be resolved while you are away, however if you remain dissatisfied, you must write to us within 28 days of your return home giving the full details of your complaint. We regret we cannot accept liability for any complaints or claims which do not involve death, personal injury or illness if you fail to notify the complaint or claim in accordance with this clause.

Failure to follow the above procedures may reduce or extinguish any rights you have to claim compensation from us, or any relevant supplier.

9. Behaviour
If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

Please note that it is forbidden to smoke inside the apartment.

Please note that no pets are allowed in the apartment.

On departure please leave the property in the same state of tidiness and cleanliness that it was on arrival.

The first named person on the booking form will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time to the accommodation representative concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.

10. Special requests
If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests but we cannot guarantee that requests will be met. The fact that a special request has been noted on any documentation or that it has been passed to us is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed in writing by us.

11. Price changes and errors
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices and other website information.

Special note: Changes to and errors in prices and other website details sometimes occur. You must check the price of your chosen arrangements at the time of booking. It may not be possible to make changes to your arrangements after bookings have been made and where they are possible, these changes will be subject to further charges.

It is possible that your booking may be confirmed but your payment not processed. It is also possible that your payment is processed but your booking not confirmed. In either event, a contract between you and the provider(s) of the arrangements concerned will not come into existence unless and until the appropriate payment has been made and we give you (whether verbally, by email, text message or otherwise), confirmation.

12. Delay
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may however provide refreshments etc. Contact your airline immediately for further assistance.